Service Desk Software
Empowering Businesses
with AI-ITSM
An ITIL-aligned, PinkVERIFY Certified, IT Service Desk Built on DFIT (Deep Learning Framework for IT Operation) that helps Businesses to Swiftly Embrace Changes in People, Processes, and Technology.
AI-enabled IT Service Desk to drive
Digital Transformation
40% Fewer Man Hrs.
by simply automating processes like employee on-boarding and off-boarding.
80% Reduction in MTTR
by automating the process of assigning incident management tickets and SLA escalation criteria.
$350K Annual Savings
by automating the inventory management of IT and Non-IT assets.
Resolve Incidents Faster and Enhance End-user Experience with Innovative IT Service Desk
An AI-enabled Service Desk Software that Enables Technicians to Provide Seamless Services, Decrease MTTR, Reduce Escalations, and Provide Exceptional Support to End-users with Flexible Practices and Intelligent Automation.
Lifecycle Management of Service Request
Enable end-to-end lifecycle management of any service request with integrated ITIL-aligned modules like incident, problem, knowledge, change, and release management.
- Build context through relationship mapping for better RCA
- Leverage knowledge management with advanced search to promote self-help and deflect tickets
- Effectively manage, plan, and implement changes and automate the change process with integrated workflow
KEY BENEFITS
- Standardization of IT Processes
- Improve Productivity
Service Desk Automation
Get rid of manual repetitive tasks using intelligent workflow automation and time-consuming conversations with end-users about known issues using a virtual agent.
- No code workflow builder to create multi-level workflows
- Manage technician workloads and trigger intelligent assignments
- Create scenarios for specific incident types
- Accommodate every use-case with our bot framework that allows integration with any 3rd party application
KEY BENEFITS
- Improved ROI
- Improved Customer Experience
- Less Manual Work
SLA Management
Resolve tickets promptly based on priority, get notified of SLA breaches, and measure SLA performance using SLA Management.
- Create multiple SLA policies and escalation criteria
- Auto-escalate tickets and notify key stakeholders on SLA violations with pre-defined automation rules
- Measure SLA performance using compliance reports to gain visibility into the service delivery
KEY BENEFITS
- Faster Responses
- Measure Efficiency
Engagement with Virtual Agent
An NLP-powered, Virtual Agent to help organizations minimize tickets with known solutions through automated, personalized responses and by providing access to the knowledge base, saving plenty of time for technicians to focus on pressing issues.
- Drag and drop conversation builder to create conversation flows
- Train multiple models with common search terms
- Create custom chat plugins to enhance functionalities
KEY BENEFITS
- Reduce the cost to serve
- Provide 24 x 7 personalized support
Multi-Channel Adoption
Elevate customer experience through a multi-channel service desk. Enable users to select the mode of service delivery ranging from email, through the self-service portal to chatbots.
- Maximize user engagement by leveraging social channels like WhatsApp, MS Teams, etc. into self-service
- Allow users easy access to the service portal from our mobile app
- Make knowledge base accessible from the service portal via an advanced search
KEY BENEFITS
- Increase Service Desk Adoption
- Better Accessibility
